The web-site for selecting components was easy to use and helpful, the computer arrived on the date that we agreed in advance, via international shipping to Switzerland. Everything was delivered and built as ordered, and the one or two queries that I had afterwards were politely and promptly answered. Its good to get the original boxes, manuals, and disks for each of the components, to know exactly what components are in it and that its standard ATX so that future expansion shouldn't be an issue. The PC really is slient - there are no fans, no moving parts, no rotating disks. More expensive than the mass-produced PCs, but if you value a silent PC then its well worth it - highly recommended.