My new PC was delivered 5 days after ordering, despite me ringing up to change choice of components 24 hours after the initial order. Plenty of communication, staff very helpful when telephoned, and the compnent price was very competitive with other PC construction sites. You could save 15-20% by buying the components and putting them together yourself, but a 2-year guarantee and expertise on tap for problems wouldn't be available. The PC came well packaged, and all the spares, screws, velcro straps, software CDs etc. were all included, packed in the mobo box, and even the 3 case fans not required for the fanless design I ordered, were included in the spares. I would definitely use Quiet PC again!