My brand new power supply doesn't work! Am I doing something wrong?

It's possible that the power supply may be faulty, but here are some simple things to check. Firstly, a power supply will not work if you simply plug it in and flick the switch. The power supply will only turn on if you connect it to a working motherboard and associated items (processor, memory, video card, etc). It is actually the motherboard which tells the power supply when to switch on.

Secondly (if applicable), check the voltage is set correctly to 115/230 volts depending on what country you are in. Thirdly, if possible it would be good to try the power supply in another PC to see if it works, or try another power supply in your PC to see if that works. You can then tell whether it is the power supply which is faulty or the actual PC itself. If all else fails, please contact us for further support, and/or return details.