Manufacturers

Terms and Conditions of Sale

Payment and Delivery

Full payment is required in advance for all purchases unless otherwise agreed. We reserve the right to decline acceptance of an order if we deem there is a good reason for doing so. If we export an order to you at an address outside the UK, the total order charge made does not include any international customs and/or brokerage fees you may incur, or any applicable local sales taxes imposed by your own country of residence. Value-Added Tax (VAT) will be added to orders automatically if applicable and this amount will be calculated and shown before you commit to the order. Ownership of goods remains with Quiet PC until paid for in full.

For trade credit account customers, credit terms are that payment is due 30 days from the date of the invoice and payment needs to be received promptly in accordance with these terms, otherwise the account may be put on hold pending payment in full of the outstanding amount.

Individual product prices do not include delivery and a delivery charge will be automatically added to each order placed. This charge will be shown on the order form before you confirm your order. We primarily use United Parcel Service (UPS), City Link and the postal system (Royal Mail) in order to fulfil orders, but we reserve the right to use other methods and/or carriers without notice. The carrier is chosen by us depending on product weight and intended destination. Generally, lighter orders are sent by Royal Mail, otherwise UPS or City Link are used. A “lighter order” is defined as an order under approximately 1 kg.

For orders received on a working day before 3:30pm and which include only items which are in stock, we will endeavour to make a same-day despatch, or as soon as possible afterwards. At times of very high demand, despatch times may be slightly increased. Deliveries sent to UK addresses will normally take one working day to arrive after despatch, although extremely remote locations may take longer.

We will endeavour to show the stock status of all products on the ordering page. If you order any product(s) which are not in stock, then your order will be placed on hold until all the products you have ordered are available, and then your order will be shipped complete. If you would prefer to receive items which are in stock first, without the whole order being held up, then please place separate orders for products which are in stock and products which are out of stock. Please note that for technical reasons, your credit card will be charged within 1-2 days of placing the order on the website, not when the product is despatched. If you are unhappy with this arrangement, please wait until items are shown as being in stock before placing an order.

Money Back Guarantee

In the unlikely event that a product from Quiet PC does not meet with your expectations, you may return the item to us. Responsibility for shipping costs when returning goods lies entirely with you, the customer. Before returning goods, you must notify us of your intention to do so by contacting us. At that time we will provide you with a returns (RMA) number which you need to quote on the outside of the returned package and along with your name and address on a covering letter inside the returned package. Goods returned without an RMA number will not be accepted. If we do not receive your goods within 14 days of the RMA number being issued to you, then the RMA number becomes void and you will need to request a new RMA number.

If you notify us that you wish to send goods back to us within seven working days of your receipt of them, then upon our receipt of the returned goods we will refund both the product cost and the original shipping cost within 30 days if you are returning the complete order only, postage will not be refunded for a partial return. The seven working day “cooling off” period starts on the first working day after you receive your goods. If you notify us that you wish to send goods back to us within 30 days of your receipt of them, then upon our receipt of the returned goods we will refund the original product cost only within 30 days of our receipt. The 30 day “money back guarantee” period starts on the first day after you receive your goods.

All goods must be returned as supplied with regard to packaging and general condition. In the event that goods are returned in unacceptable condition, refunds will made at our discretion and any refund made will be subject to a restocking fee. All special order items and items sold to trade customers are subject to a restocking fee. Please ensure your parcel is sensibly and suitably packed and protected.

Complaints

All complaints will be acknowledged within five working days and usually sooner. Please submit complaints by email or in writing. We are committed to resolving any issues as quickly as possible. If you feel your complaint is not being dealt with adequately or is taking longer than five days, please email complaints@quietpc.com.

Warranty

Quietpc.com warrant that the products it sells are free from defects in material and workmanship for a period of one year from the date of original purchase. Quietpc.com will, at the customer’s option, either repair or replace any product which proves defective by reason of improper workmanship or materials. Repair parts or replacement products will be provided by Quietpc.com on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. This warranty does not cover any damage to products which results from accident, abuse, misuse, incorrect installation, incompatibility, natural or personal disaster, or any unauthorised disassembly, repair or modification.

Product Suitability

The customer is responsible for ensuring correct product selection and suitability for their own application and no responsibility or liability can be borne by Quietpc.com for damage or loss incurred, including data loss, due to incorrect product selection or installation howsoever caused, either directly or consequentially. Installation of the products is at your own risk. For your own safety and to avoid damage to your computer we strongly recommend you read the installation instructions available on this website or supplied with the product, and if you have any doubt about your own ability to install the products then you should ask a qualified computer engineer to do the work for you.

Privacy Policy

Quietpc.com is committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the UK Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent and we will never collect sensitive information about you without your explicit consent. We do not share your information with any other companies or individuals and we take appropriate steps to protect the information you give us. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We may use technology to track the patterns of behaviour of visitors to our site. Quietpc.com does not use persistent cookies, but a per-session cookie is created by our payment partner (Worldpay) when you place an order. This cookie is necessary in order to ensure that multiple payments are not made accidentally and the cookie is deleted when you exit your web browser. We operate an anti-spam policy and do not send, condone or promote the use of unsolicited commercial email or marketing material. If you have any queries relating to privacy, please email privacy@quietpc.com.

Retention of Title

Notwithstanding delivery and passing of risk, property in and title to the goods shall remain with the seller (Quiet PC) until the seller has received payment of the full price of (a) all Goods the subject of the Contract and (b) all other goods supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer.

General

Copyright © 1999-2006 Quietpc.com. All rights reserved. No part of this website may be reproduced without express written permission from the copyright holder. Quietpc.com and Quiet PC are business names of Glenn Garrett, address as below. Quiet PC, Quietpc.com and the Quietpc.com logo are trademarks and are copyright © 1999-2006 Glenn Garrett. All trademarks are acknowledged as being the property of their respective owners. Cable lengths given in product descriptions are approximate. Actual products may vary in appearance to those shown on this website. All prices are in UK Pounds Sterling unless specified otherwise. Nothing in these terms and conditions of sale affects your statutory rights. Errors & omissions excepted.